How Poseidon grew from one boat to eight with TripWorks

"Before TripWorks, we had all kinds of trouble communicating with our customers. We were always having to chase them down individually with updates about bad weather, cancellations, rescheduling trips... It was a mess. And since we had no way of saving their credit card information upfront, we lost a lot of business to no-call, no shows."

Poseidon results at a glance

• Grew from one boat to eight, with four more planned
• Expanded from two captains to 12
• Eliminated no-call, no-show losses with automated messaging and cards on file

Discovering TripWorks

When Hunter came to TripWorks, he wanted a booking software company that would grow and adapt with his fishing charter business. As one of the company's first clients, his input was invaluable in helping us develop proactive messaging and on-file credit card technology. Coupled together, these two features nullified his no-call, no-show problem.

Automated Messaging

TripWorks' automated messaging technology does more than just send a confirmation email to customers at the time of charter booking. Clients like Hunter enjoy setting up automated emails (and/or text messages) to remind customers about their upcoming trip at the one-week, 48-hour, and 24-hour marks.

And, should a trip need to be canceled or rescheduled due to inclement weather, they can even send out a DIY rebooking email to all customers booked for that trip simultaneously.

On-File Credit Card Information

Our software prompts new customers to provide their credit card details early in the booking flow, and it securely saves that information in a place where even we can't view it. That way, should a customer no-call, no show, teams like Hunter's can point to their terms of agreement (not to mention the series of automated messages keeping the customer informed of trip updates) to explain why they proceeded in charging the customer for the trip deposit (when applicable).

"These features saved our business! In our first two years with TripWorks, we've gone from 1 boat to 8 (with 4 more on the way) and 2 captains to 12! We've even started a nice side hustle, and we trust TripWorks with that business as well."

Favorite Things About Working with TripWorks

• Amazing communication tech
• On-file credit card information
• Incredibly responsive, competent support team
• Insanely fast booking flow that cuts out unnecessary clicks and steps

Frequently asked questions

How did Poseidon Fishing Charters grow with TripWorks?

Poseidon grew from one boat to eight and expanded from two captains to 12 after moving its booking and guest communication workflows to TripWorks.

How did Poseidon reduce no-call, no-show losses?

TripWorks helped Poseidon combine automated reminders with secure cards on file, giving the team clearer communication and a reliable way to enforce its booking terms.

Which TripWorks tools does Poseidon use?

Poseidon uses automated email and text messaging, secure cards on file, online booking, and fast booking widgets.